Frequently Asked Questions

Have questions about our products, payment options or shipping? Find all your answers here.

Feel free to get in touch with out customer care at 04-3929312 from Monday to Friday (except public holidays).

General Product Queries

Do you have a physical store?​

We stock our products with several leading retailers in Dubai and Abu Dhabi. You may shop from our kiosks listed below. You can also view and then collect them from our office in Dubai Investments Park
Our Locations:
Sharaf DG: Dubai Mall, Dubai Hills Mall, Sharaf DG Online
Please note that not all stores carry all products.
Call us at 04-3929312 or 050-2057509 for your specific query and we’ll direct you to the location closest to you.

Are the products covered under warranty​?

All of our smart locks carry 1 year  warranty.

I live in a rented home. Can I still have a smart lock?

Yes, most certainly. We have several models which ideally suit rented accommodations. These are very simple to install and configure. When you move your home, you can take the lock with you.
To find these models on our website, please follow the link below: Retrofit smart locks

I need a smart lock that I can operate from my phone. Do you have any?

Yes, we do.
Oji offers several locks that are built to work with bluetooth & carry wifi compatibility, when connected to a gateway.
Philips locks too offer access via the smartphone app. View these products on the following section of our website:
Bluetooth locks
Wifi & connected locks

Do you provide installation?

We are happy to connect you to our installation partners who are skilled and experienced in smart door lock installation.
DIY locks can be self installed.
All locks come with installation templates and can be installed by other skilled installers of your choice, should you prefer to do that.

Where can I find instructions to install and configure the locks?

You can watch numerous videos posted on our youtube channel ojismartpro which will guide you through the process of how to change batteries, install the lock and then, configure it.

Smart Locks with Oji Smart App

How many users can I add to the lock?

The number of users on each lock varies for each model and each access type.
The number of users that use the lock via the app or app generated passcodes is as follows:
Main admin:1
Admins: 20
App generated passcodes: Unlimited
Custom passcodes: 150
eKeys: Unlimited

What is the minimum password length?

Your secure PIN can be 6-10 digits long

How many admins can be set up per lock?

2 admins can be set up.
The 1st Admin that has been set up is the “Super Admin” and has the right to add more admins.
The second admin can send virtual keys but not give admin rights.

What is the role of the admin password?

The admin password is your master password (or master key) and should be operated by the owners/main users of the lock. The admin password is necessary for adding or deleting any new users.

Can the admin password be used as a user password?

This is not recommended as the admin password is the master password which can be used to generate additional keys (passwords). The admin password should be kept as a secret.

Can an admin password be deleted?

Yes, this can be deleted by the second admin password.

Are 2 admin passwords necessary to be set up for operation?

It is not necessary but recommended. The second admin password comes in handy, in case the first admin password is forgotten. A second password is also necessary if the first admin password needs to be re-set.

Who can add or delete new users?

Only the 2 admin password holders can add or delete new/old users

Can the admin passwords holder also have a normal user password?

Yes, this is recommended and is possible as the number of passwords allowed per lock are 200.

Payment, Shipping & Exchange

What payment methods can I use?

You may choose to pay by any of the following methods
Credit Card with delivery by Courier (Visa and Master Card)
Credit Card with  local collection from our office in Dubai Investments Park
Cash on Delivery (Dubai only)
Self-collect with cash payment from our office in Dubai Investments Park.

Is it safe to use my credit card on the website?

Yes, the data is transmitted SSL-encrypted. For payments with Visa and Master card only SET transactions (secure electronic transactions) are accepted.
To help ensure that your shopping experience is safe, simple and secure we use Secure Socket Layer (SSL) technology. This encrypts and protects the data you send to us over the internet. If SSL is enabled then you will see a padlock at the top of your browser and you can click on this to find out information about the SSL digital certificate registration.
You will also notice that when you look at the location (URL) field at the top of the browser you will see it begin with ‘https:’ instead of the normal ‘http:’. This means that you are in secure mode.

Is Cash-On-Delivery available for my region?

Currently COD service is available only within Dubai (except for no service areas).

What is the delivery time?

Usually, products are shipped 2 – 5 business days from day of order. For specific products check the shipping tab or contact us at 04-3929312 to confirm.

What are the shipping charges to my location?

Delivery within Dubai is free
Local pick up within UAE is free of cost.
All other Emirates, shipping charge for upto 1 kg: 27Aed
Saudi Arabia & Egypt:
Up to 1 Kg: Aed 150
Up to 5 Kg: Aed 250
5 to 10 kg: Aed 375
Bahrain, Kuwait, Oman:
Up to 1 Kg: Aed 50
Up to 5 Kg: Aed 140
5 to 10 kg: Aed 195

What is your exchange policy?

You can exchange a product within 7 days as long as it is unopened and un-used.
In case of locks that have already been installed, call our customer care.
In the rare case that you receive a faulty unit, please contact our customer care within 7 days
Customer care : 043929312 (9.00am-5.00pm) 5 days a week from Monday to Friday

FAQ for Philips Locks

What do I consider before I purchase a Philips Smart Door Lock?

Nearly 99% of doors can install Philips smart locks. The required thickness of the door is between 38mm-120mm and the door gap is greater than 3mm, most of the Philips smart locks could be installed. Even for the glass door, it could be installed when the width of the frame bar is greater than 110mm.

What is the safe handle feature in Philips Smart Door Locks?

The safe handle function is to prevent people with ulterior motives from using special tools which could pass through the peephole and press down the handle from inside to open the door. For Philips push-pull smart lock, its inside escutcheon adopts a handleless design. While the smart lever lock employs a safe handle button. Besides, this function is also beneficial to prevent the child and pet from opening the door casually.

Is there an advantage of using lithium battery over alkaline battery for a smart lock?

Not really. There is nothing either good or bad in the two battery types, but depends on the use case. For example, the Philips visual smart lock, integrates a door viewer, a camera and a doorbell. A smart lock with various functions and high power consumption needs a large-capacity lithium battery to drive, which could effectively increase the battery’s lasting ability. Besides, lithium battery has a long battery lifespan and could be recharged. While, for most of the basic models of smart locks, the alkaline battery is enough for daily usage. The alkaline dried battery is not only environmentally friendly, but is easy to buy and operate. But be careful not to mix old and new batteries to reduce potential safety hazards.

What’s the difference between an automatic mortise and semi-automatic mortise?

In a fully automatic mortise, once the user is verified, the lock bolt automatically retracts and mortise pops out. The door can be opened by slightly pushing and locked automatically once the door is closed.
In a semi-automatic mortise, the, after successful verification, you need to press down the handle to open the door, and lift up the handle to lock.

What is dual verification mode?

Philips EasyKey locks have a general mode and a double verification mode. The general mode means that upon successful verification, the door can be unlocked by any of the access options, while the double verification mode requires a combination of fingerprints, PIN code and key tag to verify and unlock, adding another layer of protection for home security.

What happens if the battery is dead?

One of the most frequently asked question is what happens if the battery goes dead. How do you unlock the door?
Low battery alarm
Mechanical Key
USB emergency power supply interface 
Read more about each of these in our article here