Return and Refund policy
Return Refund Policy of OJISmart.com
We hope that you’ll love everything you ordered from ojismart.com
But if you are not satisfied, you can return or exchange it within 7 days with the packaged condition from the delivery date.
Note: we aren’t able to accept returns or exchange unless they have been authorized by our Customer Service team. We do not accept returned items that were sent back directly without notifying us first Info@ojismart.com
If you want to returns or exchanges, please contact us to provide your Order Number and state the reason. After receiving your email with exchange/return request, our customer service representatives will send the exchange/return instructions back to you via email. Please follow the instructions to process the exchange/return.
Return or exchange it within 7 days from the delivered date.
We’re sorry you didn’t love your ordered from ojismart.com. Read the instructions below to learn more about returns or exchanges.
Order Cancellation
a. For orders canceled within 24 hours of purchase but have not been shipped, we will offer a full refund.
b. We will NOT accept an order cancellation request if the orders have been shipped. Please apply for return after receiving the package.
c. Generally, you will receive a refund within 5 to 15 business days. (If no refund is received within 30 days, please contact us via email)
Return/Exchange Process
a. Items can be returned or exchanged within 7 days from the delivered date. Note that overdue requests may not be accepted.
b. Return shipping fees are at the customer’s own expense.
c. We’ll email you once processing your refund or exchange and the refund will be issued to your original payment method. Generally, you will receive a refund within 5 to 15 business days. (If no refund is received within 30 days, please contact us via email)
Note: All return/exchange items must be returned undamaged, unscratched and with all the original packaging. If not, the buyer is responsible for all incurred fees and there will be no refund. If you run into any issues, feel free to drop us an email at Info@ojismart.com
The payment policy of OJISmart.com allows customers to make secure online purchases using various methods such as credit/debit cards, net banking, and online wallets. All payments are processed through a secure payment gateway to ensure the safety and privacy of customer information. The company also offers cash on delivery as an option for customers who prefer to pay upon receipt of their order. Additionally, OJISmart.com has a return and refund policy that ensures customers can return or exchange their purchases if they are not satisfied with their order.
For further inquiries:
Office 126,
Dubai Investments Park,
Dubai, UAE
+97143929312
