Frequently Asked Questions

Frequently Asked Questions

We stock our products with several leading retailers in Dubai and Abu Dhabi. You may shop from our kiosks listed below. You can also view and then collect them from our office in Dubai Silicon Oasis

Our Locations:

Sharaf DG: Dubai Mall, Times Square Centre, Deira City Centre, IBN Batuta Mall, Abu Dhabi Mall

Jumbo Electronics: Mall Of The Emirates, Deira City Centre, Dubai Mall, Mirdiff City Centre, IBN Batuta

Emax: Mirdiff City Centre

Virgin Mega Stores: Mall Of The Emirates, Dubai Mall, Mirdiff City Centre

Please note that not all stores carry all products.

Call us at 04-3929312 or 050-2057509 for your specific query and we’ll direct you to the location closest to you.

Please check the product details section for warranty on specific products.

You may call us at 04-3929312 and convey your requirement. Our team will then communicate the lead time for your order. Or you may also leave a message on 0502057509.

Orders and Payment

You may choose to pay by any of the following methods

  • Credit Card with delivery by Courier (Visa and Master Card)
  • Credit Card with  local collection from our office in Dubai Silicon Oasis
  • Cash on Delivery (UAE only)
  • Self-collect with cash payment from our office in Dubai Silicon Oasis

No, currently COD service is only available within the UAE except for no service areas.

Your credit card may be refused for any of the following reasons:

  • You may have entered some information incorrectly. Check that you have filled in all the required fields correctly.
  • The card may have expired. Check that your card is still valid.
  • You may have reached your credit limit.
  • Yes, the data is transmitted SSL-encrypted. For payments with Visa and Master card only SET transactions (secure electronic transactions) are accepted.
  • To help ensure that your shopping experience is safe, simple and secure we use Secure Socket Layer (SSL) technology. This encrypts and protects the data you send to us over the internet. If SSL is enabled then you will see a padlock at the top of your browser and you can click on this to find out information about the SSL digital certificate registration.
  • You will also notice that when you look at the location (URL) field at the top of the browser you will see it begin with ‘https:’ instead of the normal ‘http:’. This means that you are in secure mode.
Shipping and Delivery

Currently we ship all over the UAE, Saudi Arabia, Oman, Kuwait, Bahrain and India except to restricted areas.

Products are shipped 2 – 5 business days from day of order.

UAE:

Local pick up within UAE is free of cost.
Shipping charge for upto 1 kg: 27Aed

Saudi Arabia:

Up to 1 Kg: Aed 75
Up to 5 Kg: Aed 160
5 to 10 kg: Aed 250

Bahrain, Kuwait, Oman:

Up to 1 Kg: Aed 50
Up to 5 Kg: Aed 140
5 to 10 kg: Aed 195

India:

Up to 1 Kg: Aed 70
Up to 5 Kg: Aed 160
5 to 10 kg: Aed 220

Returns and Exchange Policy

Yes, you can exchange any product as long as it is unopened and un-used. Please contact our customer care at 043929312 (9.00am-6.00pm) 5 days a week from Sunday to Thursday.

We only sell items in perfect condition so, in the rare event of receiving a faulty item, please contact our customer care at 043929312 (9.00am-6.00pm) 5 days a week from Sunday to Thursday.

If you have accidentally received an item that you did not order, please contact our customer care at 043929312 (9.00am-6.00pm) 5 days a week from Sunday to Thursday and they will assist you immediately on Returns (for details please refer Returns policy).

No – once, place my order button has been clicked no order can be cancelled.